Shipping & Returns Policies
The information below sets out Pearly Whites’s returns policy on all online orders through this website. Pearly Whites Australia adheres to the laws of California with regard to our returns policy, a copy of which can be found here. When placing an order on this website you agree to abide by this returns policy.
Pearly Whites does not offer refunds if you change your mind. However, you can exchange the item for another item of equal or higher value. If your order has already been processed and/or received, the cost of returning the item for exchange is to be covered by the buyer. If you would like to exchange your item please email firstname.lastname@example.org.
Refunds for Faulty Items
Pearly Whites will cover the cost of return postage for faulty items only.
If the item is faulty, it must be returned within 7 days of receipt of the purchase. All faulty items must be returned in the condition they were received, which includes all packaging, instruction manuals and items included in the kit. Before returning the faulty item please inform our customer service team outlining the fault through email email@example.com.
Pearly Whites offers free shipping within the United States of America only. Shipping to Central America and Canada is $29.95.
Once shipping has been processed and handed over to USPS/Fedex Pearly Whites is not liable for orders taking longer than expected. All orders placed within business hours are processed the same day. Orders placed outside of business hours will be processed the following business day.
To ensure product quality all products are shipped sealed, fresh, unused and unopened. Once shipped you can expect the following expected delivery times:
USPS shipping - 2-7 business days within the US;
Fedex shipping - 2-6 business days within the US; and
International shipping can take up to 10 business days.
Pearly Whites Australia will send an email with tracking details on all orders to allow our customers to follow the progress of packages while in transit. Pearly Whites takes no responsibility once items have been delivered and signed for by the addressee.
Please note that all international orders are subject to applicable taxes and charges.